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About Tata 1mg

India’s leading consumer health platform offering e-pharmacy, diagnostics, e-consultation, and offline pharmacy services. Tata 1mg aims to make healthcare accessible, understandable, and affordable for all Indians.

Learn more: https://www.1mg.com/aboutUs

Team Overview

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consultation services ensuring excellent customer experience. The team works closely with Warehousing, Merchandising, and Marketing.

Key Responsibilities

Financial & Sales:

• Meet daily sales targets across private labels, BigBasket, generics, and high-margin categories.
• Drive diagnostics sales targets.
• Execute prescription reminder calls and follow up with dormant/lapsed and high-value users.
• Maintain and review commitment registers to ensure timely deliveries.

Omnichannel Order Management:

• Achieve zero pushback on omnichannel orders.
• Ensure 100% TAT (Turn Around Time) compliance for order processing.

Customer Service & Experience:

• Greet customers warmly (folded hands).
• Understand and fulfill customer needs in-store and via calls/WhatsApp with responses within 15–20 minutes.
• Build lasting customer relationships through professional conduct.
• Manage home deliveries following service protocols.

Inventory Management:

• Ensure 100% accuracy in daily inventory inwarding and correct SKU placement.
• Conduct daily removal of expired, near-expiry, and non-moving stock.
• Enter bounced items into system and perform daily physical SKU audits.

Compliance & Banking:

• Maintain duplicate invoices and cold chain temperature logs per SOP.
• Manage manual bill regularization and sales returns with approvals.
• Prepare and verify Daily Sales Report (DSR) and cash ledger during shift handover.
• Respond promptly to store pharmacy emails.

Store Hygiene & Visual Merchandising:

• Maintain store cleanliness and orderly racks/shelves per VM SOP.
• Ensure correct discount tagging and display of monetized brands.

Marketing & Promotions:

• Set up in-store marketing materials and participate in camps and door-to-door promotions.
• Inform customers about offers, home delivery, and diagnostics services.

Required Qualifications & Skills

• Bachelor’s degree or Diploma in Pharmacy with 1-3 years relevant experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Proficient in pharmacy software and computers.
• Detail-oriented, capable of multitasking, and ethical.

Why Join Tata 1mg?

• Exciting growth environment blending Tata’s legacy with 1mg’s startup dynamism.
• Opportunity to be part of a prestigious brand committed to healthcare innovation.
• Equal opportunity and inclusive workplace.